📌 Digital Product Nature
All products offered on best-dream are digital goods (guides, dashboards, eBooks, VR packs, etc.). Once a product is purchased and delivered electronically, it cannot be physically returned.
Because of this non-tangible nature, we cannot accept standard “returns” as with physical goods. However, we value our customers and provide a clear refund framework to ensure trust and fairness.
✅ Eligibility for Refunds
We offer refunds under the following conditions:
- Technical Issues – If you experience corrupted files, broken download links, or inaccessible content, and our support team cannot resolve the issue within 5 business days.
- Duplicate Purchase – If you accidentally purchased the same product more than once.
- Misrepresentation – If the product received is completely different from its description on our website.
❌ Non-Refundable Situations
Refunds will not be issued in cases such as:
- Change of mind after purchase.
- Product incompatibility due to outdated software or hardware (requirements are clearly listed).
- Partial use of the product followed by a request for a refund.
- Lack of knowledge on how to use the digital product (support resources are always provided).
⏱️ Refund Request Window
Refund requests must be submitted within 14 days of purchase. After this period, we cannot process claims.
🛠️ Support Before Refund
Our support team will first attempt to:
- Re-send download links.
- Provide alternate file formats.
- Guide you through setup or troubleshooting.
Only if the issue cannot be solved, a refund will be granted.
💳 Refund Processing
- Approved refunds will be processed back to your original payment method within 7–10 business days.
- Depending on your bank or payment provider, delays may occur.
📧 How to Request a Refund
To request a refund, contact our support team:
- Include your order number, purchase date, and a detailed explanation of the issue.
Our team will review your request and respond within 48 hours.
🔐 Final Note
We built best-dream to provide quality, reliability, and transparency. Your satisfaction matters to us, and while digital products are unique in nature, our policy ensures you’re always protected against technical failures or errors on our side.
